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How rebate88 Handles Your Account Data

This page sets out what we collect when you open an account, how your Touch 'n Go eWallet, Boost or GrabPay details are stored, and who can see them.

Data we collectHow we store itYour account rightsCookie useContact for requests
rebate88 How rebate88 Handles Your Account Data
REACH US DIRECTLY

Who To Contact About Your Data

Questions about your data shouldn't need a long hunt. We've set up three direct paths depending on how you prefer to reach us — live chat for a quick check on what's stored against your account, email for a written data request, and our support line for anything urgent tied to a Touch 'n Go eWallet or GrabPay transaction dispute. Each channel routes to the same account-security team, so you won't get bounced between departments when you're asking about your account data.

Live Chat Open live chat from your account dashboard to ask what personal data we hold, or to flag a cookie-related concern on your current session.
Email Request Send a written request for a copy of your account data or a correction; we confirm receipt before processing the update you asked for.
Support Line Call our support line when a GrabPay or Touch 'n Go eWallet transaction dispute involves account data you think was logged incorrectly on our end.
DATA HANDLING, UP CLOSE

How We Keep Your Information In Check

Your account security starts the moment you log in — we check device signals before letting a session through, whether that's a phone you used yesterday or a new browser. Cookies on rebate88 mostly handle session continuity: they remember your last-opened game, like Speed Baccarat or Lightning Crash Game, so you don't start from zero on the next visit. We don't use cookies to track you across unrelated sites. Retention periods follow transaction and verification needs rather than a fixed calendar, and you can always ask us to check what's kept.

Cookies & Session Memory

Cookies keep your login and last-viewed game, such as Frangipani Dusk Slots or Basketball Sportsbook, active between app and browser without storing extra tracking data.

Account Security Checks

We verify device and login patterns before granting access, which is why a new phone or browser sometimes triggers an extra confirmation step before continuing.

Data Retention

Transaction and verification records are kept only as long as settlement or dispute-handling needs require, then removed from active systems once that need has passed.

Requesting Changes

You can ask us to correct, update or check the personal data linked to your account by reaching out through live chat or email support.

Privacy Policy Questions We Get Asked

Here are the questions we hear most often about how rebate88 handles account data, cookies and payment records, written the way you'd actually ask them.

We collect your registration details, device details, and transaction records linked to payment methods like Touch 'n Go eWallet or GrabPay, only as needed to run your account.

We don't sell your data to outside advertisers. Payment processors handling a DuitNow or FPX transfer see only what's required to confirm settlement, nothing more.

Cookies mainly remember your session, so a game like Fisherman Boat Slots stays where you left it when you switch from mobile to desktop. We don't use them for cross-site tracking.

Yes. Reach out through live chat or email support and we'll confirm what's stored and point you to the correction or request process that applies.

Records tied to payments and account verification are kept for as long as settlement or dispute-handling needs require, then removed once that need passes.

Some details can depend on local law and where you're accessing rebate88 from, so parts of this policy apply only where local law permits.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.