Reference

What the Legal Framework Means for Your Account

Every account on rebate88 is subject to a clear set of terms that govern how we handle your data, your wallet activity and your access rights under Malaysian law.

Account terms apply at registrationData handling governed by applicable lawTouch 'n Go eWallet, Boost, GrabPay under payment termsRights requests handled via live chatAccess subject to local law
rebate88 What the Legal Framework Means for Your Account
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

Our approach to your data is straightforward: we collect what we need to operate your account, process your payments and meet legal obligations — nothing beyond that. Cookies on rebate88 are used for session continuity and fraud detection; you can manage non-essential cookies through the browser settings on your device. Account security relies on a one-time PIN sent to your registered mobile number at each login, so access stays with you. If you believe your account has been accessed without your knowledge, contact live chat immediately and we will lock the account while we investigate.

Data Collection Scope

We collect account registration details, transaction records for Touch 'n Go eWallet, Boost and GrabPay, and session logs. Nothing beyond what is needed to run your account and meet legal requirements.

Cookie Policy

Session cookies keep you logged in across mobile and browser. Analytics cookies are non-essential and can be declined in your device browser settings without affecting your account access.

Account Security

A one-time PIN to your registered mobile number is required at each login. If your number changes, update it via account settings or live chat before your next session to avoid access issues.

Data Requests and Retention

You may request a copy of your account data or ask for corrections at any time through live chat or email. Data is kept for the period required under applicable Malaysian regulation after account closure.

LEGAL CONTACT PATHS

How to Reach Us on Legal and Account Matters

If you have a question about how our terms apply to your account, or if you need to make a formal request about your data, these are the channels we use. Each route connects you to a team member who handles account and legal queries — not a generic helpdesk.

Team online

Live Chat

The fastest route for account-related legal questions. Start a chat from the account menu; a team member picks up legal and data queries directly during operating hours.

Email Support

For formal data requests or written records of a dispute, email is the right channel. You will receive a reference number and a written response within the timeframe required by applicable law.

Account Portal

Minor account corrections — name spelling, registered email, linked payment method such as Touch 'n Go eWallet or Boost — can be initiated from the account settings page before escalating to support.

Common Questions About Your Legal Rights on rebate88

These are the questions we receive most often about account terms, data rights and what happens when something goes wrong. If your question is not here, live chat or email will get you a direct answer with a written reference.

Yes. Whether your account is linked to Touch 'n Go eWallet, Boost or GrabPay, the same terms apply uniformly across all Malaysia accounts. Access remains subject to eligibility under local law.

Send a data access request via email or live chat. Include your registered account email and a brief description of what you need. We will respond within the timeframe required under applicable Malaysian law.

You can request corrections through the account portal for basic details, or via live chat for anything that requires a manual check. Deletion requests are handled subject to our retention obligations under Malaysian regulation.

We retain transaction records and account data for the period required by applicable Malaysian law after closure. Payment records for Touch 'n Go eWallet, Boost and GrabPay are included in this retention window.

Any dispute tied to a Boost, GrabPay or DuitNow transaction should be raised via live chat with the transaction reference number. We investigate against the logged record and respond in writing with an outcome and next steps.

Session cookies are required for login continuity on mobile and browser. Non-essential analytics cookies can be declined in your device browser settings without breaking account access or wallet functionality.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.